Refund policy

Refund Policy

Last Updated: August 21, 2026

Thank you for shopping with ViralBox.

This Refund Policy applies to purchases made through viralbox1.com, operated by Tektas LLC, doing business as ViralBox.

1. 30-Day Return Policy

You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must generally:

  • Be in its original condition

  • Not be intentionally damaged or altered

  • Include original packaging when reasonably applicable

  • Be accompanied by proof of purchase or order information

Return eligibility may depend on the type of product and the condition of the returned item.

2. How to Request a Return

To request a return, contact us at:

Email: viralboxxx1@gmail.com

Please provide:

  • Your full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

  • Photos of the product if it is damaged, defective, or incorrect

Please do not send items back before contacting us and receiving return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing from your order

please contact us as soon as reasonably possible.

Where applicable, include photographs or other information that will help us review the issue.

We will evaluate the situation and provide an appropriate resolution in accordance with applicable law.

4. Refund Process

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional time to process and display the refund.

5. Return Shipping Costs

Unless otherwise required by applicable law or the item is confirmed to be defective, damaged, or incorrect due to our error, return shipping costs may be the responsibility of the customer.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

6. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including:

  • Personalized or customized products

  • Items clearly identified as final sale

  • Items damaged after delivery due to misuse

  • Products subject to hygiene or safety restrictions after opening or use

This section does not affect consumer rights that cannot legally be excluded.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately.

We will make reasonable efforts to cancel eligible orders. However, cancellation cannot be guaranteed once an order has been processed, prepared, or shipped.

8. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact our customer support team first.

We will make reasonable efforts to review and resolve legitimate order concerns.

Nothing in this policy limits any legal rights you may have to dispute a payment with your financial institution where permitted by applicable law.

9. Contact Us

For return or refund assistance:

Tektas LLC / ViralBox
Website: viralbox1.com
Email: viralboxxx1@gmail.com
Phone: +1 (505) 363-6790