Shipping policy
Shipping Policy
Last Updated: August 21, 2026
Thank you for shopping with ViralBox.
This Shipping Policy applies to all orders placed through viralbox1.com, operated by Tektas LLC.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.
Processing times may vary depending on:
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Product availability
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Order volume
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Weekends and holidays
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Supplier or fulfillment operations
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Security or fraud verification
Orders are not shipped or delivered on weekends or major holidays unless otherwise stated.
2. Shipping and Delivery Times
Delivery times depend on the destination, product availability, fulfillment location, and shipping carrier.
Estimated delivery times are provided for convenience only and are not guaranteed.
After your order has been processed, delivery may generally take:
United States: approximately 5–8 business days
Delivery times may be longer or shorter depending on the product and shipping destination.
Certain products may be shipped from different fulfillment locations, which can affect delivery times.
3. Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout once your order has been shipped.
Please allow 1–5 business days for tracking information to become active or update in the carrier's system.
Not all shipping methods or destinations may include detailed tracking.
4. Shipping Delays
Although we work to process and deliver orders as quickly as possible, delays may occur due to circumstances outside our reasonable control.
These may include:
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Shipping carrier delays
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Weather conditions
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High shipping volumes
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Customs or regulatory delays
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Incorrect or incomplete shipping information
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Holidays
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Supply chain disruptions
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Natural disasters
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Other unforeseen events
ViralBox is not responsible for delays caused by shipping carriers or events outside our reasonable control, except where otherwise required by applicable law.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us immediately at:
We will make reasonable efforts to update your address if your order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to modify the delivery address.
6. Lost, Missing, or Damaged Packages
If your order appears to be lost, significantly delayed, damaged during shipping, or marked as delivered but cannot be located, please contact us at:
Please include:
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Your full name
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Order number
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Email address used for the purchase
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A description of the issue
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Photos, if applicable
We will review the situation and, where appropriate, work with the shipping carrier or fulfillment provider to determine the available resolution.
7. Multiple Shipments
Some orders may contain products that are shipped separately.
If this occurs, you may receive multiple packages and separate tracking numbers.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise clearly disclosed before purchase.
8. International Shipping
If international shipping is available, customers are responsible for any applicable:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
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Other charges imposed by the destination country
These charges are generally not included in the product or shipping price unless specifically stated during checkout.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has been processed or shipped.
For return and refund information, please review our Refund Policy.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Legal Business Name: Tektas LLC
Store Name: ViralBox
Website: viralbox1.com
Email: viralboxxx1@gmail.com
Phone: +1 (505) 363-6790
Business Address:
Tektas LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States